Shipping policy

Where we ship and shipping cost

We offer free standard shipping to the 48 contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii, US territories or destinations outside this service area.

Ship-from address

Raul’s Menswear
604 King Street
Alexandria, VA 22314
United States

Order cutoff and processing

Our daily order cutoff is 4:00 p.m. Eastern Time (America/New_York). Orders placed after the cutoff, on weekends or on holidays are treated as received on the next processing business day.

Order processing takes 1–3 business days. Processing days are Monday–Friday, excluding holidays.

Transit time

After processing, standard transit takes an estimated 3–7 business days. Transit business days are Monday–Friday, excluding holidays.

The estimated total time is 4–10 business days from the applicable processing day, combining processing and transit. These are estimates rather than guaranteed delivery dates. Weekends, holidays and orders placed after the cutoff can extend the calendar time.

Shipping questions

For questions about an order or delivery, email info@raulsmenswear.com with your order number or call +1 703-548-7315. Customer service and email support hours are Monday–Saturday, 10:30 a.m.–7:00 p.m.; Sunday, noon–5:00 p.m. Eastern Time (America/New_York).

Returns and exchanges

We accept eligible mailed returns requested within 30 days after delivery and support exchanges. We pay ordinary return shipping and provide a free return label by email. See our Return and Refund Policy for the conditions and process.