Refund policy

30-day mailed returns

You may request a return within 30 days after your order is delivered. To be eligible, the item must be unused and have its original tags intact. We accept returns by mail.

How to request a return

Email info@raulsmenswear.com within the 30-day request window with your order number and the item you would like to return. We will email you a free return shipping label and return instructions.

We pay ordinary return shipping. There is no restocking fee.

Return receiving address

Raul’s Menswear
604 King Street
Alexandria, VA 22314
United States

Exchanges

We support exchanges. Email info@raulsmenswear.com with your order number and the item you would like to exchange so we can help with the return label and available replacement options.

Refund initiation

For an eligible return, we initiate the refund within 5 business days after receiving the returned item.

This is the time for us to initiate the refund, not a promise that the funds will appear in your account within 5 business days. Your bank or payment provider determines when the refund is posted.

Wrong or damaged items

If you receive a wrong or damaged item, email info@raulsmenswear.com with your order number and details so we can help arrange the return or exchange. The free emailed return-label process applies.

Contact

Email: info@raulsmenswear.com
Phone: +1 703-548-7315

Customer service and email support hours: Monday–Saturday, 10:30 a.m.–7:00 p.m.; Sunday, noon–5:00 p.m. Eastern Time (America/New_York).